Shipping Policy

At Medusa Essentials, we ship all orders using PostNord to ensure reliable delivery to our customers. Below, you’ll find details about our shipping process and available methods.

Processing Time

All orders are processed and shipped within 2–7 business days.
If there are unexpected delays beyond this time frame and we have not notified you, please reach out to us at medusaessentials@gmail.com.

Order Tracking

Please double-check that your email address and phone number are correct when placing your order.
Once your purchase has shipped, you’ll receive a notification with your tracking number. You’ll also be notified when your parcel is delivered.
Please ensure you include your apartment number if you reside in an apartment.

Shipping Methods

We offer two shipping options through PostNord:

PostNord Brevlåda (Brev)
- This is a standard shipping method and is not insured.
- Please note: If the package is lost or delivered to the wrong address, we cannot file a complaint with PostNord or offer compensation.
PostNord Ombud (Rek)
- This shipping method includes insurance.
- If the package is lost or misdelivered, we will assist you in filing a complaint with PostNord on your behalf.

If you have any questions or concerns about shipping, feel free to contact us at medusaessentials@gmail.com.

Thank you for choosing Medusa Essentials!